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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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Ink Cartridges
What are compatible ink cartridges?
What is the shelf life of your compatible ink cartridge?
What are chipped ink cartridges?
Will using compatible or remanufactured ink cartridge void my warranty?
Why some compatible ink cartridges have more ink than genuine?
What should I do with the finished cartridges?
Why is it so important NOT to print in empty ink?
What are remanufactured ink cartridges?
What are non-chipped ink cartridges?
The model number printed on the box is not exactly the model as advertised, although the numbering is the same, are they really the right inks for me?
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Troubleshooting
Epson ink cartridges cannot be recognized
Blank lines or gaps on printout
My printer model no. is not printed on the ink cartridge's package
I use Brother printer, no matter how many times I do "cleaning" the print quality is still no good
What should I do when clogging happens?
Billing and Account
When I proceed to PayPal payment page, I am asked to enter credit card details, how do I use my PayPal account instead?
What payment methods do you accept?
The card you entered cannot be used for this payment (Paypal)
Do you provide Tax Invoice?
Shipping
My parcel is awaiting collection at post office?
Can I leave special instruction in order comment?
Tracking shows "delivered" but I have not received it
My parcel is damaged
 

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